BPO is the business that focuses on tasks, ranging from manufacturing products to providing customer care. On the other hand, a call center is the subset of BPO and mainly focuses on telephone calls. BPO and call centers are often used interchange.
It’s estimated that businesses save up to 60% by outsourcing their customer communication services. BPO American, a US Based Call Center, improves productivity by allowing your in-house employees to handle those jobs they’re trained to do without doubling as customer service agents.
To achieve these aims you need a partner who understands your BPO goals and has the expertise to meet them. CGS provides award-winning call center outsourcing services that are comprehensive and tailored to your needs. This includes onshore or off, inbound or outbound, seasonal, 24x7x, afterhours, global or multichannel contact center services.
BPO: BPO stands for Business Process Outsourcing is the process of outsourcing non-core business functions of an organization to a specialized third party vendor. The advancements in Information Technology in the past two decades led to a tremendo.